Dynamics 365 for Customer Service comprises state-of-the-art customer-service tools, which can be used to create customer services that are uniform across even very different service channels. The system’s extensive range of customer-service capabilities covers service-request management, queue management, call-centre operations, and integration of social-media-based and other activities. Thanks to its built-in digital intelligence, the system can be used for automatic processing of customer feedback over social-media channels or for seeking relevant material in databases. Dynamics 365 for Customer Service takes your customer-relationship management to a new level.




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